I am sorry that it has taken me so long to write and thank you so very much for your incredibly efficient service in mending my daughter, Imogen Mackie's SpeedCoach. I cannot tell you how impressed I was when I received it back mended and in full working order, in fact miles better than before only three days after sending it to you. The fact that you took the time to find me at the Junior Inter Regional Regatta was so kind and I am very grateful.

I have lost count of the amount of people I have told of this service as sadly it is pretty unusual these days.

With many thanks once again."

"Dominic, thank you for your excellent service, UCBC will definitely be using your services in the future."

Andrew North, University College Boat Club, Durham, January 2010

"Last year I purchased a WinTech Competitor 1x with a carbon fibre wing rigger from you, and all I can say is that it has been absolutely perfect, no issues whatsoever, very impressed. I now use Concept2 blades and an NK SpeedCoach Gold".

Matt Bailey by e-mail, March 2009

"Hi Dominic, I just wanted to thank you again for your help in relation to the missing SpeedCoach. The level of service that you have shown is exceptional and I will make sure that as many people at Evesham RC get to hear about it as possible".

Helen Taylor, Evesham RC, by e-mail, December 2008

"Hi Dominic and the gang, Just a quick mail to say thanks for the very fast turnaround on the blades and the professional friendly service. Top job, well done and many thanks again".

Ana-Lucia Limbrick by e-mail, November 2008

"Many thanks to Russ Thatcher for getting my boat here in impeccable time. Thank you Oarsport for all your help and customer service was brilliant. 5 out of 5".

Kingsley Swan by e-mail, October 2008

"Dear Dominic and Andrew, I just wanted to write to you both to say thank you very much for your help, both at HRR and with sorting out my SpeedCoach. I have to say, you guys do provide first class customer service"!

Nick Morrell by e-mail, August 2008

"Monday lunchtime- Devon sculler spots that one of the collars on his C2 sculls is cracked. Immediately places on-line order for replacements. Next morning, replacements arrive in the post. Brilliant customer service. Thank you".

Chris Kenyon, by e-mail, May 2008

Thanks, service with a smile as I always expect and receive from Oarsport!

Kate Wright, by e-mail, May 2008

Thanks again, and I will make sure everyone knows that you lot are really rather good at what you do.

Victoria Morgan, by e-mail, January 2008

Many thanks. Great customer service as always.

Nikki Absolom, by e-mail, April 2007

Martin Goswell has sung your praises very highly in terms of efficiency and generosity of service and we can only second this.

Caroline, Chris and Tony Johnstone, Warrington, March 2007

"I write on behalf of the Peterhouse Boat Club Committee, to thank you for providing such a high level of customer service."

Patrick Overy, Peterhouse Boat Club, Cambridge, February 2007

"Thank you for such speedy service."

Emma Cameron, by e-mail, December 2006

"Thanks for sending the replacement battery cover so quickly. It was on my doormat on Saturday morning. Very impressive service."

Malcolm Cook, by e-mail, June 2006

"I very much appreciate such customer dedication."

Pim van der Drift, by e-mail, April 2006

"Many thanks!!! I couldn't believe the speed of your reply. After I'd sent you a mail, I checked some flights to France, re-checked my mail box before going off-line and there you were. What a service."

Neil May, ocean rower, by e-mail, March 2006

"Andrew. Thank you and Dominic for the superb service which you have provided throughout the year. Very many thanks".

Ron Needs, International rowing coach - December 2005

"Just a quick note to say thank you for repairing and returning my Alden seat. I really appreciated the efficient service and I am back rowing on the Dee. Thank you very much".

Ken Lewis, Chester - October 2005

"Now that is what I call service".

Steve Parsons, by e-mail - September 2005

"Great service. Just wish more people took your example".

Matt McQuillan, by e-mail - July 2005

"The Cox-Vox has had the desired effect, and my cox is now pleased that she is regaining her voice! Thank you once again for all your help and the prompt delivery of the items".

Jason Norris, George Stephenson College - February 2005

"Wow, I am so impressed. The pogies arrived this morning thank you. I only placed the order yesterday"!

Julie Askew, by e-mail - November 2004

"Many thanks for your highly efficient service"

James Hepburn, by e-mail - October 2004

"Terry, On behalf of the FISU and of the organising committee of the 8th World University Championships which has been held this weekend in Brive-la-Gaillarde, I would like to very warmly thank you and Oarsport for the huge help you did provide to make the Brive Championships a great success. You were more than a partner, but a good friend who now belongs to the Brive rowing family. Once more, my personal thanks to you".

Lionel Girard, FISU Rowing ITC President, Nantes, France - September 2004

"Excellent service, many thanks"

William Mumford, by e-mail - September 2004

"I owe you a huge thank you for your help to me at Henley this year. When I collided with a cruiser, breaking my oar, going to the start of my race, I thought that my Henley was over. You have all been involved in rowing and understood that after a hard year training, the thought of not being able to put in a good performance through accident was extremely distressing. Immediately giving me a new set of identical oars and setting them up was beyond the realms of any reasonable customer service. As a small token of thanks I'm sending a donation to the Steward's Charitable Trust, but I thought it important to thank you all for a reaction that was truly exceptional".

Richard Shirley, Lancaster John O'Gaunt R.C. - July 2004

"Andrew, thanks to you and Dominic for setting up my oars. I managed a PB yesterday and I have been recommended for selection. Brilliant"!

Rob Holliday, GB adaptive sculler - by e-mail - June 2004

"Andrew, many thanks, not all rowing companies are as responsive as you guys - keep up the great work".

Greg Grimshaw, by e-mail - June 2004

"I am incredibly impressed with your customer service/after sales repairs. Long will I remain a Concept 2 customer".

Brian Wylie, The Oratory School - June 2004

"Andrew, I am overwhelmed by such a high level of customer service. Never before have I ordered something and received such personal consideration from such a busy sales team. Huge, huge thanks for your service and advice. I will be telling many people about your excellent service".

Russell Stynes, Coach to GB Dragon Boat Ladies, by e-mail - November 2003

"Thanks again for your help and I will certainly recommend your firm in the future".

Tim Goldsbrough, York - October 2003

"Just a note to congratulate you on your after sales service. You were able to offer useful advice by telephone and requested spares were despatched extremely quickly and with no fuss".

Jim McCabe, by e-mail - March 2003

"This type of service is excellent - well done".

Dave Gledhill, Barnes Bridge Ladies Rowing Club - July 2002

"Russ, Terry and Dominic. I am writing to say a huge thank you for all the help and support you have given me throughout the year, and helping me to achieve my dream of becoming World Champion"!

Sinead Jennings, Ireland - October 2001

"I am most grateful for your prompt response to my request and the helpful manner of your operator".

Dick Findlay, Quintin Boat Club - June 2001

"Thank you very much for the prompt delivery of the Cox-Box microphone we ordered. We've always been very happy with the rapid response to our orders with Oarsport. Thanks for ringing yesterday to let us know it was on its' way".

Olivia Cook, St.John's College, Oxford - February 2001

"Over the last 12 months I have heard what excellent service and customer care your company provides. Yesterday I experienced this service with the dealings I had with Dominic Hessian".

Bill Parker, Peterborough - July 2000

"I am writing to say how impressed I was at the response of Oarsport".

Gerry Hughes, London - July 2000

"Dominic, thanks again for your outstanding service and prompt response".

Kate Sanders, Felixstowe - June 2000

"I have continued to be impressed with the level of service I have had from Oarsport".

Patrick Evans, City of Sheffield Rowing Club - November 1999

"Thanks from all of us in Nottingham for your help and support in Seville"

Bill Payne, Nottingham Boat Club - November 1999

"May I thank you and your staff for all of the help and personal attention that you gave us over the past week or so. Not only were we here at Shrewsbury delighted, but so were Bedford, Hampton, Monkton Combe, Winchester and many others".

Steve Fox, Royal Shrewsbury School - April 1998.

"Thank you for the very rapid replacement of the broken scull. The club very much appreciates the service".

Dr.Arnold Cooke, Minerva Bath Rowing Club - May 1998.